What’s in your “IT cockpit”?

Would you trust a pilot to land a plane based on his gut?  What if you looked in the cockpit and saw no instrumentation – no altimeter, radar, or other dials? Such a sophisticated piece of equipment as a passenger jet demands it.  There’s simply too much at stake.  Your business is no different.

English: Swiss HB-IZX Saab 2000 cockpit

Image via Wikipedia

Businesses are built upon technology — technology that is flawed, often unstable, implemented incorrectly or in a hurry, and targeted by hackers.  A company’s ability to create products or deliver services is impacted when this technology fails, is abused, or manipulated.  The longer these failures, security breaches, or mis-configurations go unnoticed, the greater the impact.  A system to detect these events and alert personnel is as crucial to keeping the business healthy as instrumentation is to landing a jet.  Without it, you’re flying blind.

Consider the following situations over which you should have operational visibility:

  • Early detection and alerting for system abuse, allowing the security team to block access and fix weaknesses before personal information is stolen.
  • Predicting when database hard drives will be at capacity allowing additional disk to be added proactively, versus an emergency upgrade at 2AM… after the disks are full.
  • Knowing exactly how long it takes a customer to login to your on-line store, or whether anyone can login at all, ensuring transactions can be completed and the speed/experience is acceptable.

This is by no means and extensive list.  It does represent monitoring/detection objectives we’ve quickly and successfully implemented for clients that must know immediately when systems or processes are at risk.  There’s no room for error — systems must be functioning correctly, always accessible, and secure from unauthorized access.  The status of these objectives (and many more) are accessible to executives and technical personnel through  their AccelOps system.  On-demand dashboards, deep analysis, reporting, and alerting let decision makers and system administrators take corrective and proactive action before the business is impacted.

If the CEO asks to take a look in your “IT cockpit” what would he/she see?  Would they have confidence that you can help them fly the plane, or would it appear you’re flying blind?

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